Wednesday's assignment

Calling About a Missed Appointment

Missing a scheduled appointment without providing notification is considered rude. If you inadvertently miss an appointment with a service provider or someone you’ve arranged to meet with, you should call to apologize and offer an explanation.

If you miss an appointment with a healthcare provider, you may have to pay for the missed appointment. Many healthcare providers require 24 hours’ notice to cancel an appointment.

Task 1:

Listen to the following telephone conversation in which a patient is apologizing for missing an appointment. As you listen, fill in the blanks.

Hospital: Good morning. Princess Margaret Lung Scan Study.

Patient: Oh, hello. I had an appointment for a lung scan on Monday and I’m
………terribly……..sorry but I …missed………the appointment. I apologize. I just didn’t notice it on my calendar……

Hospital: Okay. May I have your name, please?


Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My appointment was for 9:45 a.m. on Monday the 12th. I was  wonder if I could possibly …reschedule………….?

Hospital: Let’s see. How about Wednesday the 21st at 9:15 AM  ?

Patient: No, I’m not available on the 21st. Do you have …anything……. on Friday the 23rd?

Hospital: 
Yes, how about 10:30 a.m.?

Patient: Perfect. That is Friday the 23rd at 10:30 a.m. Bye.

Hospital: Bye.

Task 2:

Complete the table below with the expressions used to apologize and the explanation used in the above telephone dialogue.

Apology	Explanation
I am terribly sorry  I apologize	I just didn’t notice it on my calendar I am not available

Wednesday's assignment . Task 1

Task 1:

 Watch a video about parent-teacher interviews. Listen to a parent-teacher interview at:

www.settlementdownloads.org/downloads/video/parentteacher/PT_EN.html

While you are listening, identify the expressions that are used to:

Begin the interview:	Welcome to parent-teacher interview. I am very glad to see you this evening.
Make transitions from one topic to another:	Let me just show you.... Well, how about ..... As you can see ..... You know? that is actually good things .... Can I ask the question?
End the interview:	If you will have some questions you can feel free to contact me.

 Answer the questions below about the interview.

1. Is Richard progressing well in school?

   The Richard progressing is well.

2. What specific comments about Richard’s performance does the teacher make?

    He is Encouraging and strong student.

3. What four questions did the parents ask?

     1.They ask about homework.

     2.They ask about Richard's new friends.

     3. They ask about after school programs.

     4. They ask about personal grow part in report.

4. What information do the parents give the teacher about their son?

    He likes write stories.

5. What suggestions does the teacher give to help Richard do better in school?

    Richard has to read more at home.

6. How does the meeting end?

    Teacher said that parents can feel free to contact to him if  they will have something      to ask.

Monday's assignment

Read the sample agenda below and answer the questions.

MEETING AGENDA

Sunny Grove Elementary School Parent Association

When: Monday, June 15, 7:00 p.m.

Where: Library

Objective: To plan fundraising activities for spring term

1.     Presentation about school activities in need of funding

2.     Brainstorming: fundraising activities

3.     Select most effective fundraising activities: discussion and vote

4.     Set up committees and assign responsibilities

Task 1:

 Now answer the following questions:

1. What type of meeting is the agenda for? 

    It is agenda for meeting in the community.

2. Who are the participants?

    Participants are students' parents.

3. What is the purpose of the meeting?

    Purpose of the meeting is  to organize fundraising activities.

4. How long do you think it is going to be?

    I think no more than 1.5 hours.

5. How can the participants prepare for the meeting?

    Prepare list of fundraising activities.

Task 2:

Listen to this phone conversation between two managers who decide on a meeting.

1.     Write a memo to the participants of the meeting to inform them about the time and place of the meeting.

2.     Include an agenda with possible items for discussion. 

                                        Orientation  session

                                                                      Date: Next Monday

                                                                                                                          Time: 9:00-11:00

                                                                                                                          Location: Conference Room

Chair: Roola

Attendees: All Employees   

   

Agenda Items:

1.Complaint procedures (Gena and Rafael)                                                                                             30min

2.Return policy (Gena and Rafael)                                                                                                          30min

3.Punctuality (sign procedures, time management issues, brakes and lunches) (Roola)                              30min

                                         

Professions and salaries

Task 1:

Click on this link, use a chart like the one below to take notes. Then write a brief summary of each speaker’s opinions with reasons. In small groups, present your opinion and give reasons.

	Opinion and reason
Albert	Ovechkin  is the best player in the league and  he deserves every penny
Robert	Leonsis  made a smart move, because he wants winning  team.
Cathy	Because of  high contract, ticket’s prices  is  so high. It’s about 300$.
Maria	Morally wrong  to pay so much  many  to athletes. We should be  investing  in child care, education and health care.

Task 2:

In small groups, discuss what you consider an appropriate salary for each occupation. Complete the table. Then locate the actual salaries using the Ontario Job Futures website or click on this link.

	Appropriate Salary	Reason	Actual Salary
Airline pilot	C$50.000-150.000	responsible work	C$30,391 - C$151,148
Chef	C$40.000-60.000	because actual salary is low	C$24,325 - C$49,882
Civil engineer	C$50.000-100.000	I think it is fair	C$44,912 - C$99,964
Computer programmer	C$50.000-150.000	because they have to constantly learn  new things	C$34,552 - C$76,942
Early childhood educator	C$50.000-80.000	very stressful job	C$24,220 - C$43,527
Electrician	C$40.000-100.000	rightly	C$34,545 - C$90,478
Elementary school	C$50.000-90.000	Generally  rightly	C$33,020 - C$83,685
Teacher	C$ 45.00-95.000	I think it is fair	C$39,586 - C$94,623
Family physician	C$50.000-150.000	Actual salary is  very high. I don’t think it is very  difficult profession. I think a lot of people do not really need a family physician.	C$50,340 - C$310,000
Receptionist	C$30.000-50.000	I think that 23,000 is too low, but  this profession does not require special skills.	C$23,817 - C$40,293